Last updated: August 27, 2026
This policy applies to orders through thetailnco.com.
Where we ship
Available destinations and shipping methods appear at checkout. We do not ship where checkout does not accept the address.
Processing and delivery estimates
Applicable processing and estimated delivery information appears at checkout or is communicated with your order. Processing is separate from carrier transit. Dates are estimates, not guarantees. Promotions, holidays, weather, demand, carrier capacity, customs, address problems, security reviews, or events outside our reasonable control may delay delivery. We will update customers when a material delay affects an order.
Charges, taxes, and duties
Methods and charges appear at checkout. Applicable sales tax uses order and delivery details. For supported international destinations, customers pay import duties, taxes, brokerage, and customs fees unless checkout expressly says they are included.
Tracking
When available, tracking is sent to the contact details on the order and may take up to 48 hours after dispatch to update.
Addresses and changes
Customers must provide complete, accurate addresses. Email us immediately for corrections. We cannot guarantee changes after fulfillment starts and are not responsible for delays or losses caused by an incorrect customer-supplied address. Returned packages due to incorrect or incomplete addresses, refusal, or failure to collect may require additional shipping before reshipment. Refunds follow our Return and Refund Policy and law.
Split shipments
Items may ship separately with multiple tracking numbers and delivery dates. No extra charge applies solely because we split a shipment.
Lost, delayed, damaged, or marked-delivered packages
Contact us promptly with the order number when tracking stalls unusually, an order arrives damaged, or tracking shows delivered but it cannot be found. Check delivery areas, household members, building staff, neighbors, and carrier notices. We may open a carrier investigation; remedies depend on its outcome and law. Keep packaging and take photos of damage.
Preorders and backorders
If offered, estimated timing appears on the product page or is communicated before fulfillment. Mixed orders may ship together or separately.