Last updated: August 27, 2026
We want you to feel confident shopping with Tail & Co. Please review this policy before placing your order.
30-day return window
You may request a return within 30 days after delivery. For a change-of-mind return, the product must be unused, unassembled where reasonably possible, in its original condition, and returned with original packaging, accessories, manuals, parts, and proof of purchase.
Email itstailcompany@gmail.com with your order number, item, and reason. Do not return anything without written authorization. We will provide the correct return address after approval; unauthorized returns may be refused or delayed.
Hygiene restrictions
Products used by a pet or containing litter, pet waste, food residue, hair, odor, stains, moisture, or other contamination cannot be returned for change of mind. This does not remove rights concerning damaged, defective, incorrect, or non-conforming goods, or rights that cannot be waived by law.
Damaged, defective, incomplete, or incorrect items
Inspect your order promptly. Contact us as soon as reasonably possible with your order number and clear photos or video of the item, packaging, shipping label, and problem. After review, an appropriate remedy may include replacement parts, repair, replacement, or refund as required by law. We cover reasonable return shipping for an approved claim caused by our error or a confirmed delivery defect.
Return shipping
Customers pay return shipping on approved change-of-mind returns. Original shipping charges are non-refundable unless the return results from our error or law requires otherwise. Use tracked and insured shipping; Tail & Co. is not responsible for a return lost or damaged before reaching the authorized location.
Non-returnable change-of-mind items
- Pet-used or contaminated products.
- Items damaged through misuse, improper installation, unauthorized modification, neglect, or failure to follow instructions.
- Returns with missing or materially damaged products, packaging, parts, or accessories.
- Gift cards, downloads, and items clearly marked final sale before purchase.
- The optional 2-Year Protection Plan after coverage begins or a claim is submitted, except where its terms or law provide cancellation or refund rights.
Exchanges
Request an approved return and place a new order after acceptance. Contact us first for damaged, defective, or incorrect goods.
Refunds
After an authorized return is received and inspected, we will notify you whether it is approved. Approved refunds go to the original payment method within 10 business days; banks may need additional posting time. If more than 15 business days pass after approval, contact us.
Order changes and cancellations
Contact us immediately. Changes or cancellation cannot be guaranteed once processing or fulfillment begins. If shipped, the return rules apply.
Optional 2-Year Protection Plan — $69.99
No complimentary two-year written warranty is included with a standard purchase. The optional 2-Year Protection Plan costs $69.99, is sold and charged separately, is not automatically included, and applies only when shown as a paid item on the order confirmation. Separate pre-purchase terms govern coverage, exclusions, claims, remedies, cancellation, and provider information. Non-waivable statutory rights are unaffected.